{"id":62758,"date":"2017-01-11T08:59:43","date_gmt":"2017-01-11T07:59:43","guid":{"rendered":"http:\/\/www.tranches-de-marketing.com\/veille\/dial-once\/"},"modified":"2017-01-11T08:59:43","modified_gmt":"2017-01-11T07:59:43","slug":"dial-once","status":"publish","type":"post","link":"http:\/\/www.tranches-de-marketing.com\/veille\/dial-once\/","title":{"rendered":"Dial-Once"},"content":{"rendered":"<p><img loading=\"lazy\" width=\"300\" height=\"146\" src=\"data:image\/gif;base64,R0lGODdhAQABAPAAAP\/\/\/wAAACwAAAAAAQABAEACAkQBADs=\" data-lazy-src=\"http:\/\/www.jaimelesstartups.fr\/wp-content\/uploads\/2017\/01\/dialonce-sans-baseline-1024x500-300x146.png\" class=\"attachment-medium size-medium\" alt=\"\" \/><noscript><img loading=\"lazy\" width=\"300\" height=\"146\" src=\"http:\/\/www.jaimelesstartups.fr\/wp-content\/uploads\/2017\/01\/dialonce-sans-baseline-1024x500-300x146.png\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/noscript>Lorsqu&#8217;on est consommateur, et que l&#8217;on tombe sur un serveur vocal auxquel on ne comprends rien, \u00e7a ne fait qu&#8217;augmenter la frustration. Partant de cette exp\u00e9rience, Dial-Once est n\u00e9 : Que proposez vous ? Dial-Once digitalise l\u2019appel t\u00e9l\u00e9phonique et \u00e9vite de tomber sur un SVI classique qui demande de &#8220;Taper 1&#8230;, Taper 2&#8230;&#8221;. L&#8217;utilisateur est dirig\u00e9 vers une plateforme de contact digitale qui am\u00e9liore l&#8217;exp\u00e9rience client, promeut les contenus et canaux digitaux de l\u2019entreprise et r\u00e9duit les co\u00fbts de gestion des appels. Comment avez vous eu l&#8217;id\u00e9e ? Charles Dunston, CEO de Dial-Once, tentait d\u2019obtenir de l\u2019aide aupr\u00e8s d\u2019un service client. M\u00e9content de cette exp\u00e9rience, il r\u00e9fl\u00e9chit \u00e0 de nouveaux dispositifs. Il s\u2019attarde sur le smartphone et imagine de nouvelles possibilit\u00e9s&#8230; C\u2019est ainsi qu\u2019\u00e0 partir d\u2019une vraie exp\u00e9rience client, Dial-Once na\u00eet en 2014. Qu&#8217;est ce qui vous a convaincu de vous lancer et de cr\u00e9er ce projet ? Nous avons [&#8230;]<\/p>\n<p>Source: <a href=\"http:\/\/www.jaimelesstartups.fr\/dial-once\/?utm_source=flipboard&amp;utm_medium=flipboard_rss&amp;utm_campaign=j%26%23039%3Baime+les+startups\" rel=\"dofollow\">Dial-Once<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorsqu&#8217;on est consommateur, et que l&#8217;on tombe sur un serveur vocal auxquel on ne comprends rien, \u00e7a ne fait qu&#8217;augmenter la frustration. Partant de cette exp\u00e9rience, Dial-Once est n\u00e9 : Que proposez vous ? Dial-Once digitalise l\u2019appel t\u00e9l\u00e9phonique et \u00e9vite de tomber sur un SVI classique qui demande de &#8220;Taper [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"_links":{"self":[{"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/posts\/62758"}],"collection":[{"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/comments?post=62758"}],"version-history":[{"count":0,"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/posts\/62758\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/media?parent=62758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/categories?post=62758"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tranches-de-marketing.com\/veille\/wp-json\/wp\/v2\/tags?post=62758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}